Payment & Terms
Payment Methods Accepted
- Paypal: Fast, Safe & Secure online payments
- Credit Card: Use all major credit cards (Visa, MasterCard, etc.) to make secure online payment via Paypal. All credit card and order data is encrypted.
Our Secure cart is Level 1 PCI compliant and uses a 128 bit SSL certificate to protect your privacy!
Ethical Treatment of Animals
We reserve the right to refuse sale at any time to any parties we consider to be involved in cruel or unethical treatment of animals. We make no apologies for our position on this matter.
All stock levels are accurate at the time of upload, however on occasions some products may become unavailable. All orders are accepted on a FIFS (First in, first served) basis. If the product ordered is out of stock, an alternate will be offered or the item placed on back-order.
We collect information from customers who submit an order, sign up for marketing, register for a trade account or create an online profile. Your private details are kept secure & never disclosed to 3rd parties for any reason other than for the express purpose of delivering the purchased product or service requested.
Website Access (Wholesale)
Our wholesale price access codes are unique to wholesale accounts & only to be used by an authorsied representative of the company which it is issued to. Any misuse of this access code may result in termination of wholesale access.
No Compete Clause
Vegan Tree Owl uses outside trading partners like eBay to distribute our products. Registered wholesale account holders are to refrain from selling the Vegan Tree Owl product range on eBay.
No warranties or representations as to the accuracy or completeness of this website. We specifically disclaim any liability or responsibility for any errors or omissions in the content of this website whether we are aware of such errors & omissions or not. Neither the website owners nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, punitive, indirect, special or exemplary damages or loss of business, interest, revenue or profit arising out of your access to or use of, or inability to use or access this website.
All the products sold on this website are considered perishable & therefore cannot be returned for credit or replacement.
In the event that an error is made dispatching your goods (i.e. incorrect stock delivered, short shipment, etc), contact needs to be made via email within 7 days of invoice date outlining the issue in detail.
In the event the products are in some way damaged or faulty, they will need to be returned for evaluation & replacements will be issued at our cost.
We do not accept returns for incorrectly ordered products, over orders or customer errors once goods have been dispatched, even if the products are unopened.
Trade Mark & Copyright
Vegan Tree Owl & the 'Owl' logo is the registered trademark of Vegan Tree Owl. All content used on this website, our external stores & third party advertising partners, including text, graphics, product images & logos is protected by international copyright laws & is not to be used without prior written consent from the owners.